AIChatBot.az

At ERAsoft, we developed AIChatBot.az, a platform that enables companies to automate customer service, increase sales opportunities and manage all customer conversations from a centralized interface.

AIChatBot.az is a SaaS platform combining an AI-powered chatbot, live operator panel, lead generation, knowledge base, voice message processing, omnichannel communication and API integrations in a single system.

Solutions implemented in the project

• AI-powered chatbot – automatic and context-aware responses based on company information;
• Multi-project SaaS infrastructure – management of multiple websites, domains and chatbot projects from one account;
• Embeddable chatbot widget – a customizable communication module that can be installed on any website;
• Live operator panel – transferring chatbot conversations to operators and communicating with customers in real time;
• Knowledge base – AI responses generated from texts, FAQs, documents, products and other business information;
• Lead generation system – automatic collection of customer names, phone numbers, email addresses and inquiry details;
• Voice message support – recognition and processing of customer voice messages;
• Image analysis – AI-powered analysis of images uploaded by customers;
• Omnichannel communication – management of website, WhatsApp, Facebook and Instagram conversations;
• External API integrations – real-time data exchange with CRM, product catalog, exhibition, sales and other business systems;
• Analytics and reporting – statistics for conversations, user activity, AI usage and generated leads;
• Package and limit management – automated control of chatbot, domain, token and service limits;
• Real-time infrastructure – instant updates for messages and operator statuses through Socket technology;
• Multilingual interface – chatbot responses and platform management in multiple languages;
• Responsive dashboard – an interface optimized for desktop, tablet and mobile devices.

The ERAsoft team designed and developed the AIChatBot.az website, customer dashboard, chatbot widget, operator panel, backend system, Socket infrastructure and AI integrations as a unified ecosystem.