iSend.az

At ERAsoft, we developed iSend.az, a centralized platform that enables businesses to communicate with their customers through WhatsApp.

iSend.az is a functional SaaS solution combining WhatsApp message management, individual and bulk messaging, automated campaigns, live conversations, template management, analytics and API integrations in a single platform.

Solutions implemented in the project

• Meta WhatsApp Cloud API integration – connecting WhatsApp Business numbers and managing messages through the platform;
• Bulk messaging campaigns – large-scale messaging through recipient lists, approved templates and dynamic variables;
• Live chat module – real-time management of customer conversations from a unified inbox;
• AI Assistant – automated responses based on configurable rules, prompts and information sources;
• Message templates – WhatsApp templates with text, media, variables, URL, phone and quick-reply buttons;
• Campaign analytics – statistics for accepted, sent, delivered, read and failed messages;
• User dashboard – management of packages, message and number limits, invoices, notifications and account information;
• API integrations – automated WhatsApp messages from external CRM, sales and service systems;
• Real-time infrastructure – instant message and status updates through Socket technology;
• Responsive interface – an optimized management experience across desktop, tablet and mobile devices.

The ERAsoft team designed and developed the platform interface, customer dashboard, backend system, WhatsApp integrations, real-time messaging mechanism and API infrastructure as a unified digital ecosystem.